Refund policy

Return Policy

We offer a 30-day return policy, giving you 30 days from the date your order is delivered to request a return.

How to Start a Return

To start a return, simply use our online returns portal—it’s quick and easy, with clear instructions to guide you through the process.

Please make sure your item is:

     * In the same condition you received it,

     * Unworn and unused,

     * With all original tags attached, and

     * In its original packaging

And don't forget to include your receipt or proof of purchase.

Returns must be started through our returns portal to be accepted.

Need help? Our support team is happy to assist at any point.

Damages and Issues

Please check your order as soon as it arrives. If something isn’t right—if your item is defective, damaged, or the wrong item—contact us right away, and we’ll quickly make things right.

Exceptions / Non-Returnable Items

Certain products aren’t eligible for return or exchange. This includes all “Final Sale” items and gift cards. If you’re not sure about a particular item, reach out and we’ll clarify for you.

Exchanges

To exchange an eligible item, simply start a return for your current item. Once your return is accepted, you can place a separate order for the item you want instead.

Refunds

After we receive and check your returned item, we’ll let you know if your refund is approved. If it is, it will be processed back to your original payment method. Please note that your bank or credit card company may need a bit of time to process the refund.

If you have any questions, just let us know—our team is always here to help! Please contact us at: support@specsby.com.